To better serve you and to comply with the agreement of our HOME of Texas Limited Warranty Program, our Customer Service Department is based on written customer service requests to process non-emergency warrantable items. This form will serve as the required written request. Please fill out the form and submit it to our processing system. Upon receipt of this form, our Customer Service Department will contact you within 2 business days to schedule an inspection of your home based on your request. Customer Service appointments are available during normal business hours, Monday through Friday from 9 a.m. to 3 p.m. Thank you for your cooperation. Name * Community * Address * City * State Zip Code * Home Phone Mobile Phone Work Phone Email Address Best Time To Be Reached Closing Date Exterior Doors (One Year Warranty) binds, sticks or does not latch overhead garage doors do not operate properly splitting separation between door and weatherstripping where daylight is visible warping greater than 1/4" Roofing (One Year Warranty) roof leaking vent or louver leaking inadequate ventilation lifted, torn or curled shingles Site Work (One Year Warranty) water standing within 10 feet of the foundation for more than 48 hours ground settling in filled areas on property Exterior Surfaces (One Year Warranty) cracks in masonry, cement or stone greater than 1/4" in width siding materials loose entrance of elements through separations in the exterior surface paint peeling or deteriorating Windows (One Year Warranty) clouding or condensation between panes of glass excessive drafts window leaks Interior Doors (One Year Warranty) binds, sticks or does not latch warping greater than 1/4" rubs on carpet opening at the bottom greater than 2" Walls, Ceilings, Surfaces, Finishes & Trim (One Year Warranty) gaps at trim joints greater than 1/8" nail pops in drywall cracks in ceramic tile grout joints greater than 1/8" gaps between trim and adjacent surfaces greater than 1/4" cracks and separations in drywall greater than 1/8" Floor Covering (One Year Warranty) vinyl flooring has gaps at seams greater than 1/8" vinyl flooring loose at edge vinyl flooring fastener pops through visible gaps at carpet seams depressions or ridges in vinyl flooring at seams greater than 1/8" carpet is loose or buckles Sub-flooring (One Year Warranty) floor squeaks loose sub-flooring Electrical (One Year Warranty) circuit breakers trip excessively wiring fails to carry specified load ceiling fan malfunction outlets or switches malfunction light fixture malfunction Heating & Cooling (One Year Warranty) noisy duct work duct work separates insufficient heating or balance refrigerant line leaks insufficient cooling or balance room temperature too cold/warm Plumbing (One Year Warranty) noisy water pipe pipe leaks plumbing fixture malfunction plumbing fixture leaks irrigation system malfunction irrigation system leaks Bathroom & Kitchen (One Year Warranty) cabinet separates from wall or ceiling greater than 1/4" cabinet door warping greater than 3/8" doors or drawers do not operate Fireplace (One Year Warranty) interior masonry veneer cracks greater than 1/4" smoke in living area Framing (One Year Warranty) uneven ceiling greater than 1/4" over 32" measurement wall bow or bulge greater than 1/4" over 32" measurement wall out of plumb greater than 3/4" over 8 foot vertical measurement Foundation (One Year Warranty) cracks in the visible face of foundation greater than 1/4" cracks in the attached garage slab greater than 1/4" cracks in concrete floor of unfinished area greater than 1/4" Electrical (Two Year Warranty) wiring fails to carry specified load Heating & Cooling (Two Year Warranty) duct work separates Plumbing (Two Year Warranty) pipe leaks Additional Comments Additonal Comments 2 Additional Comments 3 - RETURN TO HOMEPAGE -